Dell vs Samsung: Laptop Reliability Compared
Which laptop brand is more reliable? Side-by-side comparison based on 957 real repair records from community repair events.
Data from openrepair.org (CC BY-SA 4.0) · 7,699 total laptop records
Last updated: · Fix rates and sample sizes refresh weekly from openrepair.org
The Bottom Line
Dell has a slight repairability edge at 53.6% vs 49.8%, though both brands can typically be fixed when something goes wrong. Both brands show similar longevity, with laptops typically coming in for repair around 7.1 years old. Both brands share the same top failure type: Battery/Power (17.1% for Dell, 16.9% for Samsung).
If durability matters most:
Dell has the repairability edge. When your laptop eventually needs repair, Dell is more likely to be fixable. Both brands show similar longevity, so this advantage is the tiebreaker.
Based on 957 real repair records from community repair events. Scroll down for the full data breakdown.
Detailed Comparison
Head-to-head reliability data for Dell vs Samsung laptops, based on 957 community repair records. Dell leads on fix rate (53.6% vs 49.8%).
| Metric | Dell | Samsung |
|---|---|---|
| Fix Rate | 53.6% | 49.8% |
| ValueCost per reliability point | $15.48/pt | N/A |
| Top Failure | Battery/Power (17.1%) | Battery/Power (16.9%) |
| Sample Size | 756 | 201 |
| Avg. Age at Repair | 7.1 years | 7.6 years |
| iFixit Score0-10 scale | 8/10 | 8.5/10 |
| French Repairability IndexGovernment-mandated, 0-10 | 9/10avg of 16 models | N/A |
Price Comparison
Like-for-like pricing across product tiers. Prices are approximate, in CAD.
Premium
No premium laptop from Samsung
Value
Samsung
14" Galaxy Chromebook Go Laptop PC Computer
Budget
No budget laptop from Dell
Samsung
Chromebook Plus V2 2-in-1 Laptop- 4GB RAM
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Common Failure Types
Dell
Samsung
Frequently Asked Questions
Is Dell or Samsung more reliable for laptops?
Based on 957 repair records, Dell is more reliable with a 53.6% fix rate vs 49.8% for Samsung.
What are the most common Dell vs Samsung laptop failures?
Dell's top issues are battery/power and software. Samsung's top issues are battery/power and software.
Which laptop brand lasts longer, Dell or Samsung?
Both brands show similar longevity, with devices averaging around 7.1 years before needing repair.
Should I buy Dell or Samsung if durability matters?
If durability is your priority, Dell edges ahead with a higher fix rate, meaning repairs are more likely to succeed when needed. The best choice still depends on your specific model and usage.
Check a Specific Model
Brand averages only go so far. Your specific model matters too. See repair costs, repairability scores, and failure data for individual laptops.